Lonhub Privacy Policy
Last updated: 09-10-2024
This Privacy Policy describes how Lonhub ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lonhubnew.squarespace.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will:
Post the revised Privacy Policy on the Site.
Update the "Last updated" date.
Take any other steps required by applicable law.
How We Collect and Use Your Personal Information
We collect and have collected over the past 12 months personal information about you from a variety of sources. This information includes:
Communicating with you.
Providing the Services.
Complying with legal obligations.
Enforcing terms of service.
Protecting or defending the Services, our rights, and the rights of users or others.
What Personal Information We Collect
The personal information we collect depends on how you interact with our Site and Services. We collect the following types of personal information:
Information We Collect Directly from You:
Basic contact details: Name, address, phone number, email.
Order information: Name, billing address, shipping address, payment confirmation, email address, phone number.
Account information: Username, password, security questions.
Shopping information: Items you view, put in your cart, or add to your wishlist.
Customer support information: Information you provide in communications with us.
Information We Collect through Cookies:
Usage Data: How you access and use our Site, device information, browser information, network connection, IP address.
Information We Obtain from Third Parties:
Vendors and service providers such as Shopify.
Payment processors who collect payment information (e.g., bank account, credit/debit card).
Online tracking technologies: Pixels, web beacons, software developer kits, third-party libraries, cookies.
How We Use Your Personal Information
We use your personal information for the following purposes:
Providing Products and Services: Processing payments, fulfilling orders, managing your account, shipping, returns, exchanges, posting reviews.
Marketing and Advertising: Sending marketing and promotional communications via email, text, or postal mail, tailoring advertisements.
Security and Fraud Prevention: Detecting, investigating, and preventing fraudulent or malicious activity.
Communicating with You: Customer support and improving our Services.
Cookies
We use cookies to:
Power and improve our Site and Services.
Run analytics to understand user interaction.
Remember your actions and preferences.
Tailor services, products, and advertising.
You can control cookies through your browser settings, but removing or blocking cookies may affect your user experience.
How We Disclose Personal Information
We may disclose your personal information under certain circumstances, including:
Vendors or third parties who perform services on our behalf (IT management, payment processing, data analytics, etc.).
Business and marketing partners, such as Shopify.
With your consent or upon your request, e.g., shipping products, social media integrations.
Affiliates or within our corporate group.
In connection with a business transaction or to comply with legal obligations.
User Generated Content
If you post content (e.g., product reviews) on public areas of our Services, that content becomes public and accessible by anyone. We cannot guarantee the privacy or security of the information you make publicly available.
Third Party Websites and Links
Our Site may contain links to third-party websites or platforms. We are not responsible for the privacy or security of such sites, and their privacy policies and terms should be reviewed separately.
Children's Data
Our Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, please contact us for deletion.
Security and Retention of Your Information
We use reasonable security measures, but no system is completely secure. We recommend not using unsecure channels to communicate sensitive information. We retain personal information based on factors like:
Maintaining your account.
Providing Services.
Complying with legal obligations.
Resolving disputes.
Your Rights and Choices
Depending on where you live, you may have the following rights regarding your personal information:
Right to Access / Know.
Right to Delete.
Right to Correct.
Right of Portability.
Right to Opt-out of Sale or Sharing or Targeted Advertising.
Right to Limit/Opt-out of Sensitive Information Use.
Restriction of Processing.
Withdrawal of Consent.
Appeal a Denied Request.
You can exercise these rights on our Site or by contacting us. We may verify your identity before processing requests.
Complaints
If you have any complaints regarding our processing of your personal information, contact us using the details below. You may also lodge a complaint with your local data protection authority.
International Users
We may transfer, store, and process your personal information outside your home country, including the U.S. If we transfer your personal information out of Europe, we rely on recognized transfer mechanisms.
Contact
For questions, concerns, or to exercise your rights, contact us:
Phone: +44 (0) 20 37459717
Email: info@lonhub.com
Address: 20-22 Wenlock Road, London, England, N1 7GU, United Kingdom.
We are committed to protecting your personal data and ensuring your privacy rights under the GDPR.